Industry collaboration is essential to make the digital world a reality for air cargo. As the air freight industry moves to adopt the eAWB, there will also be substantial changes for Ground Handling Agents (GHAs). Although data may flow freely between eAWB-enabled forwarders and carriers, in order to gain benefits for all parties, GHAs must also achieve a successful eAWB rollout.
GHAs are the central conduit that moves cargo from forwarders to airlines for export, and airlines to forwarders upon receipt. This means that cargo handlers spend a significant amount of time interfacing with forwarders, carriers and other intermediaries.
The airway bill in particular often serves as a central document for cargo handlers as they verify shipment content and perform volume and weight checks. Beyond this, GHAs frequently use the airway bill as a reference point for billing. As a result, handlers may spend many hours manually entering airway bill data into multiple systems. GHAs know that the eAWB is one way to stay profitable and to:
GHAs operate as the intermediary between airlines, forwarders, partners and their own independent customer base. In order for GHAs to operate smoothly, other players must work in conjunction and also use digital processes such as the eAWB.